Before discussing how the interaction scenario changes with users, we need to really understand what Chatbots is doing, how it is done and what is the purpose?
To begin with, the Chatbots are just smart agents, “robots ” that give a response to a particular query. Typically, this response is in the form of a response to a particular question posed by the user. The entire question is automatically answered. So much so that you feel that these answers are being offered by a real person, but it is the automated chat system !!
That reminds us of the term ” Turing Machine “.
In short, the Turing machine states that if a “user” is sitting in one room and there is a computer system sitting in another room, if the user’s queries are answered through the computer system in this way, the user will think that someone else That room.
There are different ways that Chats can work. One of the simplest forms of its work is that a knowledge base is created and is entered into the system.
Now when a user requests a query for the system, at the request of the search, the system will search that knowledge base and display the most appropriate answer to the user .
This Knowledge Base is basically a collection of answers to a set of questions that are expected to be put on Chat Potts.
Given the example of Chat Boots on marketing. The most frequently asked questions are as follows:
1. What is marketing?
2. How is marketing?
The answers to these questions can be as follows:
– Marketing is a concept through which you can create a brand value for your product or service. It can also be used for personal brand.
– Marketing can be done mainly through two methods, online or offline.
These answers are stored in the system as a knowledge base, thus providing the user with answers that are related to their questions.
Chat Boots provides a much faster response than people. They also do not require anyone answering questions by the user; everything is answered by the system.
If the knowledge base integrated into the system is really good, it can increase the efficiency and reliability of the system. Providing much better value to the user.
After we know why Chat Bots is used, we can now understand how they can change the user interaction scenario.
First, users interacted with businesses and individuals personally!
You had to organize meetings with other people to make your inquiries and complaints. Step by step, when technology advances, mobile phones and mobile devices come in the picture. You can make a call, talk to a person, ask questions, and get a response. But this process was a bit expensive and was confined to certain areas, so there was a need for a better way to interact.
After that, e-mails appeared in the scene!
Open email doors for users to interact at the global level. But this usually takes some time. The user also had to wait for the response.
Today, smart aid and chatting have emerged on the scene …
In fact, Chat Boots has changed the way users interact; by using them, the cost of labor is greatly reduced!
Of course, because you now do not need an expert sitting on the desk for 24 hours and continue to answer user queries. Instead, the system is provided with information about the relevant domain and the system now responds to user questions, queries, and complaints. Making the Q & A process very fast.
These two smart assistants are mainly used by consumers. Whatever the question you ask, whatever answers you need, you can write or even through sound you can use these systems and it gives you the answer to your questions.
“If you have not used it yet, try using it … it’s really fun.”
Chat Bots has a number of advantages, which outweigh the traditional way of answering questions
1. Save time
2. Works with high efficiency and accuracy.
3. The system is never tired of responding to user queries and receiving inquiries.
4 – reduces the cost of your labor. Since a person who responds to user queries is a computer system, there is no need to work.
5. The user is notified of the real-time updates of the robot.
6. Boots Boots can work 24 hours and 365 days without fatigue or boredom.
7. It can work with desktop systems, your laptop as well as with mobile devices and smart phones.
8. Accessable at any time, all you need is Internet connection.
9. There is no need to meet a person such as customer service staff
10 – Makes the user satisfied with the fact that his inquiries are answered in a quick and timely manner.
The fact is, Bots is expected to soon dominate the market and industry in terms of interactions between users and consumers.
If you want to build a chatbot for your company and change how users interact with you, contact us here.
